Usability Test #2 - Patrons and Staff

We conducted our second usability study on Wednesday, October 7. Everything went very smoothly. The major issues we noticed were:

1. The links on our sidebars are hard to read. The font is not dark enough and the link colors don't contrast enough.


2. The term "PPLD Downloads" is not a good substitute for the term "eBranch". I'm not sure what we're going to do about this. I may just give up and continue to name the service "eBranch". Sigh.


3. The term "Community" means different things to different people. I changed the name to "Local Information" to see if it's more obvious what is contained therein.

There were a few additional minor changes made that I won't mention here. Overall, the studies were very beneficial to the redesign. If you are deciding to usability studies, but aren't sure if the effort is worth it, do it!